FAQ

Choose your design, then select the garment, colour and size on the product page. Each apparel item is made to order after checkout.

Production takes 5–8 business days. Delivery usually takes 3–5 business days after dispatch, so the full estimated timing is 8–13 business days. The product page shows the estimated delivery dates for an order placed today.

Order by Friday 4 December for delivery before Christmas. Orders placed after that may arrive after 25 December.

Delivery is a flat R100 across South Africa. Delivery is free when your order comes to R1,200 or more before any discount code, so using a code never costs you free delivery. You can also collect free of charge from our unit in Overport, Durban (Monday to Thursday 08:00–15:00, Friday 08:00–14:30) once we let you know your order is ready: choose Pickup at checkout.

Yes. Orders of R1,500 or more get R100 off automatically; no code is needed and the discount shows at checkout. You can add one discount code on top of that, for example WELCOME50 or your zazu club code. WELCOME50 gives R50 off your whole order, once per customer, with no minimum spend, until Thursday 12 November 2026 at 23:59. Only one code can be used per order, and each code can be used once per customer. Club codes only work with the email address you signed up with.

Because zazu apparel is made to order, we cannot accept returns for change of mind or for a size that was ordered correctly. Please use the size guide and email us before ordering if you are unsure. If we sent the wrong item or an item has a manufacturing defect, tell us within 7 days of delivery. Wrong and faulty items are only covered if we are notified within 7 days of delivery. See our returns policy.

Measure a garment you already own and compare the width and length to our size table. This is more reliable than guessing from body size.

Yes. Every live design is available on a T-shirt, Dry-Fit T-shirt, sweater, hoodie and zipped hoodie, in sizes S–XXXL.

T-shirts and Dry-Fit T-shirts come in black and white. Hoodies come in black, white and grey melange. Sweaters and zipped hoodies come in black and grey melange.

You can pay securely at checkout with PayFast or Yoco. PayFast supports card, instant EFT and digital wallets such as Apple Pay, Google Pay and Samsung Pay where your device supports them. Yoco takes Visa, Mastercard and American Express cards. The options available to you are shown at checkout.

Email us at hello@zazuapparel.co.za. We reply the same day, Monday to Friday 08:00–17:00. If you are asking about an order, include your order number.