Refund policy

Wrong items

If we sent the wrong item, size or design, tell us within 7 days of delivery. We will replace it at no cost to you, and we cover the courier cost of returning the wrong item to us.

Faulty items

Any manufacturing defect, including print cracking or peeling, is covered only if you tell us within 7 days of delivery of your order. Email us within that time with your order number and clear photos. You choose whether we repair the item, replace it or refund you, and we cover the courier cost.

Change of mind and sizing

Every zazu piece is printed for you after you order, so we cannot accept returns for change of mind or for a size that was ordered correctly. If you are unsure about fit, check the size guide or email us before you order.

Because each item is made to your order, the 7-day cooling-off period in section 44 of the Electronic Communications and Transactions Act 25 of 2002 does not apply (section 42(2)(f) of that Act).

How to request a return

Email hello@zazuapparel.co.za within 7 days of delivery with your order number, a short description of the problem and clear photos. Please wait for us to confirm before sending anything back, so we can arrange the courier.

Refunds

Where a refund applies, we refund to your original payment method once we have received and checked the item, and we confirm by email when it has been processed.