Terms of service

1. About these terms

These terms apply to every order placed on zazuapparel.co.za (the “Site”). zazu is a sole proprietorship and sells the products on the Site. “We”, “us” and “our” refer to zazu. “You” means the person placing an order.

By placing an order you agree to these terms. Please read them before you buy.

2. Made-to-order products

Every zazu item is printed after you order it. Nothing is held in stock for dispatch. The estimated timing is:

  1. Production: 5–8 business days after your order is confirmed.
  2. Delivery: 3–5 business days after dispatch by courier.
  3. Total estimate: 8–13 business days.

These are estimates, not guarantees. Public holidays, courier delays and print delays can add time. We will notify you if your order will be significantly late. For delivery before Christmas, please order by Friday 4 December 2026.

3. Orders and acceptance

Placing an order is an offer to buy. We accept the offer when we send you an order confirmation email. We may refuse or cancel an order, for example if a product is unavailable or the price or description was shown in error. If we cancel after you have paid, we will refund you in full.

4. Prices and payment

  1. All prices are in South African rand (ZAR).
  2. Prices include VAT.
  3. Delivery costs R100 per order. Orders of R1,200 or more, counted before any discount code, qualify for free delivery.
  4. Payment is processed by PayFast or Yoco. You enter your card details on their secure payment pages; we never see or store them.
  5. Discount codes are subject to the conditions shown with each code. Each code can be used once per customer and only one code can be used per order. A code can be used together with the automatic R100 off orders of R1,500 or more. zazu club codes (ZAZUCLUB10 and ZAZUCLUB50) only work for current zazu club email subscribers, using the email address they signed up with.

5. Delivery

We deliver anywhere in South Africa by tracked courier. Please check your delivery address and phone number carefully at checkout. If a parcel is returned to us because of an incorrect or incomplete address, we may charge the cost of re-delivery.

Risk in the goods passes to you when the courier delivers them to the address you gave us. Tracking details are sent by email when your order is dispatched.

6. Sizes, colours and images

Please check the size guide before ordering. Colours on screen can differ slightly from the printed item because of screen settings. Product images are for illustration; the printed design may vary slightly in placement and scale within the normal range of screen printing.

7. Returns, cancellations and faulty items

  1. Wrong items. If we sent the wrong item, size or design, tell us within 7 days of delivery and we will replace it at no cost to you.
  2. Faulty items. Any manufacturing defect, including print cracking or peeling, is covered only if you tell us within 7 days of delivery of your order, with your order number and photos. You choose whether we repair the item, replace it or refund you, and we cover the cost of the return courier.
  3. Change of mind. Because each piece is printed for you, we cannot accept returns for change of mind or for a size that was ordered correctly. If you are unsure about fit, email us before you order. Because each item is made to your order, the 7-day cooling-off period in section 44 of the Electronic Communications and Transactions Act does not apply (section 42(2)(f) of that Act).

8. Intellectual property

All designs, artwork, logos, text, photographs and the name “zazu” on the Site are owned by zazu or used with permission. You may not copy, reproduce or resell them without our written consent. Buying a product gives you the right to wear it, not the right to reproduce its design.

9. Customer photos and content

If you tag @zazu.apparel or #zazuoncourt in a public post or story, or send us a photo of yourself or your team wearing zazu, you agree that we may reshare it on our social media, website and adverts, credited to you where we can. We do not use photos of children. If you would like a photo taken down, email us and we will remove it from our channels within 2 business days.

10. Acceptable use

You must not use the Site to commit fraud, submit false orders, attempt to access other people’s accounts, or interfere with the Site’s operation.

11. Limitation of liability

To the extent the law allows, zazu is not liable for indirect or consequential loss. This does not limit any liability that cannot be excluded under the CPA or other law, including liability for goods that are not of acceptable quality.

12. Privacy

We process your personal information under our Privacy Policy, which forms part of these terms. We comply with the Protection of Personal Information Act 4 of 2013 (POPIA).

13. Changes to these terms

We may update these terms. The version in force on the day you place your order applies to that order. Last updated: 19 October 2026.

14. Governing law and disputes

These terms are governed by the laws of South Africa. If you have a complaint, please contact us first at the email address in our Legal Notice. If we cannot resolve it, you may refer the complaint to the Consumer Goods and Services Ombud (CGSO), the National Consumer Commission or a competent South African court.

15. General

If any part of these terms is found to be unenforceable, the rest remains in effect. These terms, together with the Privacy Policy, Shipping Policy and Returns Policy on the Site, form the whole agreement between you and zazu for each order.

16. Your records and our details

These terms and our policies are linked in the footer of every page of the Site, so you can read, save or print them at any time. Your order confirmation email is your record of each order, and you can see past orders in your account if you have one. We keep order records for at least five years; email us for a copy.

zazu accepts service of legal documents at Unit 6, 1st Floor, Kenfield Centre (Engen Garage), 236-240 Felix Dlamini Road, Overport, Durban, 4091.