Shipping policy

Where we deliver. zazu delivers anywhere in South Africa by tracked courier (Pudo, The Courier Guy's parcel service). You can also collect free of charge from our unit in Overport, Durban.

Delivery cost. Delivery is a flat R100 per order. Delivery is free when your order comes to R1,200 or more before any discount code, so using a discount code never costs you free delivery.

Timing. Every zazu apparel item is made to order. Production takes 5–8 business days, followed by 3–5 business days for delivery after dispatch. The total estimated timing is 8–13 business days from order to delivery. Business days exclude weekends and South African public holidays.

Christmas. Order by Friday 4 December 2026 for delivery before Christmas. Orders placed after that may arrive after 25 December.

Tracking. Your tracking details are sent by email once your order has been dispatched. If your order has passed the estimated timeline and you have not received tracking, contact us at hello@zazuapparel.co.za with your order number.

Delivery address. Please check your delivery address and contact number carefully at checkout. If a parcel is returned to us because of an incorrect or incomplete address, re-delivery may be charged.